The 8D report is used in many companies for the structured handling of complaints.
Behind 8D are 8 disciplines in which, in addition to defining the problem, a root cause analysis is also carried out to determine the causes of the complaint. This should reduce future errors.
In this module, you will learn the professional use of 8D and quality tools. This will enable you to immediately reduce complaints, increase customer satisfaction and create transparency and standards. Numerous practical examples and benchmarks from many industries will enable you to improve your 8D system.
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● 8D report introduction
● Definition problem
● Ishikawa diagram
● 5 Why
● Probability of error
● Derive risks
● Immediate measures
● PDCA method
● Technical result
● Business result
● Effectiveness test
● 8D reporting system
● Error classification
● Industry-specific
● Requirements of standards
● Communication
● Zero-defect management
● Continuous improvement
● Avoiding pitfalls
● Software and tools
The 8D Report is a structured method for systematic problem solving and troubleshooting that is widely used in various industries, particularly in the automotive and manufacturing industries.
Overall, the 8D Report provides a structured and effective approach to systematic problem solving and troubleshooting that helps companies improve quality, increase customer satisfaction and optimize operations.
The history of the 8D report dates back to the 1960s, when Ford Motor Company began to develop a structured method for problem solving and troubleshooting. The 8D Report was first introduced at Ford in the 1980s and was part of the company’s quality management system.
In the following years, the 8D report was adopted and further developed by the automotive industry.
The spread of the 8D report was further promoted by the International Automotive Task Force (IATF), which promotes the use of standardized quality management methods in the automotive industry.
The 8D report is used in various industries and companies, especially those where complex problems or quality issues may arise. Here are some areas where the 8D report is frequently used:
● Automotive industry
● Manufacturing industry
● Aerospace
● Healthcare industry
● IT industry
● Electronics industry
● Customer service
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