This two-day workshop integrates practical instruction with on-site experience at a host company. Building on the knowledge and experiences from the DISCOVER EXCELLENCE workshop, it focuses on the “Systems” diamond in the Shingo Model™. We begin by explaining why all work in an organization is the result of a system and how systems must be designed to achieve a specific goal. Otherwise, systems will develop on their own. Systems drive the behavior of people. Variations in behavior lead to variations in results. Organizational excellence requires well-designed systems to promote the ideal behaviors necessary to achieve sustainable results.