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In order to successfully conduct internal and external audits, auditors need a good understanding of the audit process. Auditors can easily navigate the requirements of the standard and evaluate the performance of a QM system through skillful communication in audit situations.
In this module, in addition to the basics of auditing, you will work through practical audit situations. Using many examples from numerous industries, you will gain the necessary knowledge to be able to carry out audits internally, at suppliers or as an external auditor.
● Auditing basics
● Standard requirements 9001
● High Level Structure (HLS)
● ISO standardization process
● Documentation
● Applicable documents
● Control of documents
● Certification
● Certification of persons
● Industries (standards)
● DAkkS
● Audit program
● Audit team
● Performance evaluation
● Monitoring of audits
● Audit report & evaluation
● Corrective actions
● Evaluate audit situations
● Interview techniques
● Auditor code of conduct
Internal and external auditing are important procedures in quality management to check and evaluate the effectiveness of management systems, processes and procedures.
The High Level Structure (HLS) is a framework developed by the International Organization for Standardization (ISO) to standardize the structure and composition of management system standards. HLS was introduced to improve coherence and consistency between different ISO management system standards and to facilitate the integration and adaptation of these standards.
The HLS defines a common structure for all ISO management system standards, regardless of their scope. This structure includes consistent numbering and terminology for the different sections of a management system standard, including organizational context, leadership, planning, support, operations, performance evaluation and improvement.
By applying the HLS, organizations can facilitate the integration of management systems by providing a common language and structure for different management systems such as quality management (ISO 9001), environmental management (ISO 14001) and information security management (ISO 27001).
The HLS also facilitates the implementation and certification of management systems, as organizations that are already familiar with an ISO standard can more easily adapt to new standards that also use the HLS. This leads to increased efficiency, consistency and compatibility between different management systems and improves collaboration and integration within organizations.
In recent decades, auditing has undergone significant development, ranging from the introduction of international standards such as ISO 9001 to digitalization and an increased focus on risk-based approaches. The globalization of business and the increasing complexity of business processes have reinforced the need for auditing as a tool to ensure quality, compliance and efficiency.
Technological advances have automated and digitized auditing, allowing companies to work more efficiently and accurately. Compliance audits have become a focus due to increasing regulations and legal requirements, while risk-based approaches help companies to use their resources more effectively.
Overall, auditing has made a significant contribution to ensuring the performance and trustworthiness of organizations.
Internal auditing is carried out by specially trained employees or audit teams within the organization to check conformity with internal guidelines, quality standards and processes. These audits are used to evaluate the effectiveness of management systems, identify potential weaknesses and drive continuous improvement.
External auditing, on the other hand, is carried out by independent auditors or certification bodies that are commissioned by external organizations to verify compliance with external standards, industry-specific regulations or legal requirements.
The main objective of external audits is to strengthen the credibility and trustworthiness of a company by certifying its management systems and ensuring that it complies with the relevant standards.
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