8D Report

The 8D Report  refers to a document that can be requested in the event of a complaint between a customer and a supplier to permanently eliminate defects/errors and improve the supplier’s processes. Additionally, the Report can help restore the trust between the customer and the supplier. 8D stands for the eight disciplines used to address the complaint: (1) Forming the team (2) Describing the problem (3) Implementing immediate actions (4) Identifying the root causes (5) Selecting and implementing corrective actions (6) Verifying corrective actions (7) Taking preventive measures (8) Closing the problem-solving process.