The Ishikawa diagram – also known as the fishbone diagram – is a tool for systematically identifying the causes of a problem (effect). The bones divide the causes into categories.
The Ishikawa diagram is one of the seven most important quality tools. It was developed by the Japanese scientist Kaoru Ishikawa.
It turns out that there are many causes. The supervisor immediately initiates initial actions, such as optimizing the operating manuals or implementing new training sessions.
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