Conflicts are part of everyday working life, but they don’t have to drain your energy and resources. In our one-day conflict management seminar, you will learn how to deal with difficult situations confidently and find targeted solutions. We look at the components of a conflict and focus on people and their behaviour and emotions in order to better understand the background to conflicts. You will learn about conflict resolution techniques and their systemic connections so that you can act confidently and clearly in future. Based on behavioural principles and a conscious change of perspective, you will learn how to deal constructively with challenging conversations. At the same time, you will learn how to set up effective feedback systems within the company. Using specific practical examples, you will develop guidelines for your day-to-day work.