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The new regulars’ table is a think tank

Thinktank:
Continuous Improvement (CI) often forgets to improve itself — Is it time for a new CI culture?

Share knowledge. Shape the future.

Business Talk for Strategic Decision-Makers.

The Think Tank is a moderated roundtable for new and existing customers, held quarterly, that facilitates open discussions on current challenges and opportunities. In a relaxed atmosphere, the format provides space for fresh ideas, the exchange of proven best practices, and networking with other professionals.

03.07.2025
02.10.2025
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Agenda:

3:30 PM - 3:45 PM
Welcome and Introduction

• Participant Introductions (brief & concise)
• Objectives of this Think Tank

3:45 PM - 5:15 PM
Keynote Presentations with Discussion Rounds

• Continuous Improvement often forgets to improve itself — Is it time for a new CI culture?
• Open Roundtable: Which actions can be implemented immediately?
• Identifying Quick Wins

5:15 PM - 5:30 PM
Summary of Key Takeaways

• Topic for the Next Workshop (Suggestions welcome)
• Feedback & Closing Remarks

Tink Tank Recap – April 3

At our last Think Tank, we had an engaging discussion about how Continuous Improvement (CI) can become an integral part of company culture. Two real-world examples — the 5S principle, where workplaces gradually slipped back into old habits, and an underused problem-solving whiteboard — made one point particularly clear:

The feeling of togetherness doesn’t happen by itself — it is the result of continuous effort and intentional team building.

Key to driving sustainable change are team spirit, communication, and individual accountability. One particularly inspiring insight was the realization that, as experts, we often forget how challenging it can be to grasp a topic for the first time. Becoming aware of this fosters understanding and helps create an open learning culture. A heartfelt thank you to all participants for their valuable contributions — we look forward to the next Think Tank!

What is the objective?

The goal of our Think Tank is to share experiences and learn from one another. The focus is on the challenges that companies face in their day-to-day operations. A wide range of issues are discussed openly — from operational difficulties and project execution and organization challenges to technical and subject-matter questions.

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Excellence Community

Excellence Community

With International Recognition

Secure your Benefits

The community is aimed at experts in Lean Management, Six Sigma, Quality Management, and Sales Excellence, as well as leaders who seek to continuously develop their corporate culture.

Networking

Connect and discuss with other leaders in the Lean field.

Best Practice

Set benchmarks for tools and methods with other Lean champions.

Resources

Access tools, templates, whitepapers, self-assessments, and current professional articles for download.

Knowledge Refresh

Stay up-to-date with micro-learning and excellence workshops.

Recertification

Get recertified for free through webinars, workshops, or become an examiner.

Free Webinars

Take advantage of free webinars and earn valuable knowledge and credit points.

How to Join?

By passing the written exam, you receive an Excellence Certificate. This makes you part of the community and allows you to benefit from all the advantages.

 

The fees for initial certification are €150 + VAT for the exam and €150 + VAT for the certificate. Recertification (every 3 years) costs €150 + VAT.

You don’t need to cancel anything, as there is no membership involved. Only when your certificate expires after 3 years should you consider renewing it.
There are no obligations beyond that.

We currently offer the following initial certifications in the field of excellence:

  • Lean Six Sigma Green Belt

  • Lean Six Sigma Black Belt

  • Opex Manager

  • Sales Excellence Manager

Your road to intial certification

Any professionally qualified individual can become a member of the Excellence Community. We offer extensive preparation options. Depending on the level, you will receive an Excellence Certificate as a Lean Six Sigma Green Belt or Black Belt, or as an Operational Excellence Manager or Sales Excellence Manager.

Recertification without an exam

We’ve simplified the recertification process for you: Instead of taking a new exam every three years, you can refresh your knowledge through practical, partially free webinars or workshops and earn credit points.
This way, you stay up to date and continue to enjoy all the benefits of the Excellence Community.

Workshops

Gain 6 to 12 Credits

Take the opportunity to build on your strengths – personalized, practical, and recognized.
Explore now

Thinktank

Secure 4 Credits

Think along, join the discussion, help shape the future. The think tank thrives on your input.
Register now

Free Webinars

Get 2 Credits

Take part in our regularly scheduled webinars – compact, practical, and free of charge.
Register now

Excellence, for us, is hands-on.

Zimmer Switzerland Manufacturing GmbH was awarded the Shingo Bronze Medallion – the first company in Switzerland to receive this honor. A powerful statement of lived excellence.
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Initial certification

If you have already completed a Lean Six Sigma training course or have started but not completed it, you can now easily become officially certified. You can become part of our community without any additional effort and benefit from free webinars and discounted workshops and training courses. There are no obligations – only benefits. The certificate is valid for a period of three years. Recertification is very straightforward, without a new examination, and can even be free of charge under certain conditions. All you have to do for this: Collect a total of 24 credits within three years by participating in webinars or workshops.

We align with the following standards:

ISO 13053-1: DMAIC methodology
ISO 13053-2: Tools and techniques
DIN EN ISO/IEC 17024: Conformity assessment for the certification of persons
ISO 18404: Competencies of key personnel

Prerequisites

  • Participated in the Lean Six Sigma training
  • A project or case study is available
  • Exam passed with at least 80%

Questions and answers

Q: My certificate has no expiry date, what does that mean?
A: Then it does not comply with the recommendations of internationally recognised certificates.

Q: What do I do if I do not yet have 24 credits?
A: The credit system is only used for recertification. This means that you will not have to take another exam in the future.

Q: My certificate is more than 3 years old, what can I do?
A: As a rule, we will remind you of the possibility of recertification by e-mail in good time before your certificate expires. Please make sure that your contact details in our portal are always up to date. If the validity of your certificate exceeds the three-year period, recertification is required – this means you will have to take the exam again.

Q: In which languages do you offer the exam?
A: German, English, Spanish, Italian, French, Polish, Portuguese, Russian, Croatian, Turkish.

Q: What languages are the certificates in?
A: We currently offer the certificates in the following languages: German, English, Spanish, Italian, French.

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Recertification

If you have a valid, internationally recognised DIN EN ISO 17024 certificate with an expiry date less than three years ago and you have collected 24 credits through our free webinars or online workshops during this period, you can easily apply for a new certificate. This way, you will remain part of our community and benefit from all the advantages. An additional examination is not required.

We align with the following standards:

ISO 13053-1: DMAIC methodology
ISO 13053-2: Tools and techniques
DIN EN ISO/IEC 17024: Conformity assessment for the certification of persons
ISO 18404: Competencies of key personnel

Prerequisites

  • Your certificate is not older than three years
  • You have collected 24 credits within these three years

Questions and answers:

Q: My certificate does not have an expiry date, what should I do?
A: Then it does not meet the recommendations of internationally recognised certificates. To obtain an appropriate certificate, please visit the following page: Initial certification.

Q: My certificate is older than 3 years, what should I do?
A: In this case you also need an initial certification. You will find all the information you need on the relevant page.

Q: What do I do if I don’t have 24 credits?
A: Talk to us – together we will develop a strategy to bring you up to date.

Q: In which languages do you offer the exam?
A: German, English, Spanish, Italian, French, Polish, Portuguese, Russian, Croatian, Turkish.

Q: What languages are the certificates in?
A: We currently offer the certificates in the following languages: German, English, Spanish, Italian, French.

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Events - ENG Shingo Workshop

Build Excellence

In this two-day final workshop, the insights and experiences from the previous five Shingo workshops are deepened. The BUILD EXCELLENCE workshop demonstrates the integrative application of systems that guide behavior toward the ideal—driven by the principles of the Shingo Model™. The workshop helps develop a structured approach to conducting cultural transformation, building on the foundation of established leadership principles. Workshop participants will learn how to build systems that promote behaviors that consistently deliver desired results. Experience how the Shingo Model™ supports the implementation of your business strategy. Elevate your organizational culture to the next level, aligned with your business objectives.

Content:

  • Implementing an organizational culture
  • Strengthening strategy through the Shingo Model™
  • Accelerating cultural change
  • Ensuring sustainability
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Events - ENG Shingo Workshop

Enterprise Alignment

This two-day workshop focuses on the leadership principles at the top level of the Shingo Model™—the purpose of the organization. Through practical on-site experiences at a host company, you will build on the knowledge and experiences from the DISCOVER EXCELLENCE workshop. Participants will dive deeper into the Shingo Model™ by focusing on the principles identified in the “Enterprise Alignment” dimension. To be successful, organizations must develop management systems that align behavior with principles. This alignment should be simple, comprehensive, actionable, and standardized. Creating value for the customer is ultimately achieved through the effective alignment of every value stream within an organization. The ENTERPRISE ALIGNMENT workshop continues the discussion on defining ideal behaviors and the systems that drive them.

Content:

  • The Shingo ModelTM
  • Enterprise ExcellenceTM
  • Think systemically
  • Secure the purpose
  • Create value for the customer
  • Workshop at the host company
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Events - ENG Shingo Workshop

Continuous Improvement

This two- or three-day workshop at a host company delves into the principles of continuous improvement. Building on the experiences from the DISCOVER EXCELLENCE workshop, you will learn five leadership principles and be empowered to clearly define value from your customers’ perspective. This workshop is particularly suitable for employees in the areas of Continuous Improvement (CI), Lean Management, and Six Sigma, as well as project managers and/or leaders. The group will continue discussions on ideal behaviors, purpose, and behavioral benchmarks. Participants will gain a deeper understanding of the Shingo Model™ by focusing on the “Continuous Improvement” dimension and its identified principles.

Content:

  • Seek perfection
  • Think scientifically
  • Focus on process
  • Ensure quality at the source
  • See flow and pull as value
  • Company assessment
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Events - ENG Shingo Workshop

Cultural Enablers

This two-day workshop is conducted at a host company and builds on the knowledge and experiences from the DISCOVER EXCELLENCE and SYSTEMS DESIGN workshops. You will be introduced more deeply to the Shingo Model™. The principles of Cultural Enablers empower an organization’s employees to embark on the journey of transformation. They promote the understanding and development of a culture of organizational excellence. Organizational excellence cannot be achieved through top-down directives or the piecemeal implementation of tools; it requires broad engagement from all employees. The CULTURAL ENABLERS workshop helps you define ideal behaviors and the systems that drive these behaviors using behavior benchmarks.

Content:

  • Dimensions of Cultural Enablers
  • Behavior, systems, and principles
  • Key Behavior Indicators (KBIs)
  • Lead with humility
  • Respect every individual
  • Go and observe assessment
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Events - ENG News-Banner Shingo Workshop

Systems Design

This two-day workshop integrates practical instruction with on-site experience at a host company. Building on the knowledge and experiences from the DISCOVER EXCELLENCE workshop, it focuses on the “Systems” diamond in the Shingo Model™. We begin by explaining why all work in an organization is the result of a system and how systems must be designed to achieve a specific goal. Otherwise, systems will develop on their own. Systems drive the behavior of people. Variations in behavior lead to variations in results. Organizational excellence requires well-designed systems to promote the ideal behaviors necessary to achieve sustainable results.

Content:

  • The three most important systems
  • The five key communication tools
  • Creating system maps
  • Using system standard work
  • Driving improvements
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Shingo Model™ – Uncovered