Design thinking is a creative problem-solving method that aims to develop innovative solutions by focussing on the needs and perspectives of users. This method was originally developed in a design context, but is increasingly being used in various industries and organisations to solve complex problems and develop innovative products, services and processes. Developing such solutions is easy if you follow a process. With clear needs of your customers and internal requirements, you get surprising results. By working collaboratively and having the courage to experiment, you unleash the full power of your team.

Specialists, managers and project teams learn a structured process for developing customer-centred ideas. You will gain a good overview of the tools you can use in this process.