Many people find quality management (QM) a dry subject. We hear terms such as DIN, ISO, certification, audits and customer requirements. But quality is important so that the customer is satisfied and buys from us again. If the customer recommends us to others, the company can grow and jobs can be preserved. Producingquality can be fun and doesn’t have to cost anything. Employees are proud of their product or service. Producingquality does not mean putting a good product on the market, but everything that the customer defines as quality. This includes stable processes. Get started! Create quality.