Smart Services in Industry 4.0 are services for Smart Products or in addition to Smart Products. In the context of digital transformation through intelligent production or artificial intelligence, services are created in the form of additional offerings. These are generated through the collection and analysis of data to provide added value to suppliers and customers. For example, modern copiers send data directly to the supplier to ensure timely delivery of toner to the customer. While these concepts are not entirely new, they already offer new potentials for companies that are often not fully utilized. Smart Services thus represent an extension of Smart Products to intelligent services. Agility and quick decision-making are crucial.
