Quality Management Basics

DIN ISO 9001 forms the basis for all other standards in business life. In this module, you will learn about the requirements for a modern quality management system in accordance with 9001.
A functioning quality management system is an important prerequisite for the success of a company and the continuous further development of processes. You will gain initial QM experience and become familiar with the ISO 9000 family. Using practical examples, we will show you how to document a QM system and effectively optimize or set up a new one in your organization.

Quick Info

Contents

  • Introduction to QM (9001)
  • Quality policy
  • Principles & processes
  • Process organization
  • Process-oriented approach
  • Total quality management
  • Quality assurance
  • EFQM model
  • Error prevention (CIP)
  • Effectiveness testing
  • Quality costs
  • Standards & guidelines
  • QM specialists
  • Standards chapter in PDCA
  • Management review
  • Responsibilities
  • Document pyramid
  • Resource management
  • Accreditation
  • QM vocabulary

Duration on request

Dates on request

Key information

Quality management is a fundamental part of corporate management that aims to improve the quality of products, services and processes. An important standard that is frequently used in quality management is ISO 9001. ISO 9001 is an international standard for quality management systems developed by the International Organization for Standardization (ISO). It specifies requirements for a quality management system that help organizations to provide consistent products and services that meet the requirements of customers and other relevant stakeholders.

ISO 9001 encompasses a number of principles, including customer focus, continual improvement, process-oriented approach and leadership. It provides a framework for planning, implementing and monitoring processes to meet quality objectives and for continual improvement. By implementing an ISO 9001-compliant quality management system, organizations can increase their efficiency, minimize risks and strengthen the trust of their customers and partners.

ISO 9001 is an internationally recognized standard that is used in many industries and organizations worldwide. It provides a common basis for the certification of quality management systems and enables companies to improve their competitiveness and facilitate access to new markets. Knowledge of ISO 9001 and the implementation of its requirements are therefore essential components for quality management professionals who want to continuously improve the quality and performance of their organizations.

Beneftits

  • Improved customer satisfaction
  • Improved quality
  • Error prevention
  • Stronger customer loyalty
  • Higher efficiency and productivity
  • High reputation of the company

Risks

  • Definition of quality standards
  • Complexity of the implementation
  • Commitment required from the management
  • Resistance to change
  • Not taking culture into account
  • Too rigid procedure according to standard

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