The „Seven Supplier Questions“ is a tool used to establish a basis for process optimization as well as for identifying problems and areas for improvement, ultimately aiming to achieve a high level of customer satisfaction. The focus is on customer friendliness and service. The processes and the products and services provided are examined and optimized from the customer’s perspective. The questions asked depend on the objectives and the customer. For example, the following questions can be posed: (1) Who is my customer (internal/external)? (2) What does my customer need from me? (3) What expectations does my customer have of me? (4) What am I currently offering them? (5) Where am I falling short of their expectations? (6) What can I do to meet their expectations? (7) What actions will I take?